I recently had an extremely disappointing experience purchasing a Modular hose from Alibaba, and I feel compelled to share my story to help others avoid similar issues. I rated the product ★☆☆☆☆ (1 out of 5 stars) due to several significant problems. Despite opting for a D2D service, I was unexpectedly charged a hefty fee by the Australian customs department. This occurred because the supplier failed to provide the necessary certification, which is a critical requirement for customs clearance. When I reached out to the supplier for assistance, they offered no help and instead blamed me for the additional expenses. This negligence has caused a significant financial strain on me. To make matters worse, Alibaba's handling of the situation was biased and unhelpful, adding to my frustration. Based on this experience, I strongly advise against engaging with this supplier. I hope my story serves as a cautionary tale for others and helps them avoid the same pitfalls.
サプライヤーからの回答：
We are very sorry to bring you such a bad experience, but the fact is that according to the feedback from the courier, the damage in the picture did not occur when the goods were unloaded at customs, but was caused by customs inspection and test. In addition, during our communication with the customer, no one told us that the goods must have a certificate from a local testing agency in Australia. Otherwise, our company can do the testing in advance without being required to test at the customs. Our company has been actively cooperating in handling this matter. We deeply apologize for the customer's loss. In future cooperation, we will definitely learn from experience and do our best to reduce unnecessary losses for customers.
04 Mar 2025
by Intertek
00:54
Minor customization
